Privacy Policy

At Seda Batik (Pvt) Ltd, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.

We prioritize our users and want to emphasize that you are our top priority. The details you share with us play a crucial role in tailoring our products and services to meet your preferences, ensuring an exceptional shopping experience.

Information We Collect

When you visit our website, we may collect certain information about you, including:

• Name and contact information (email address, phone number, mailing address)
• Date of birth and national identification details (when required)
• Payment and billing information (credit/debit card details, processed securely through trusted third-party payment processors)
• Purchase and return/exchange information
• Registry or wishlist information
• Location data (when permitted)
• Social media account information (when you choose to connect)
• Browsing information (IP address, browser type, device information, collected automatically using cookies)

How We Use Your Information

We use the collected information for the following purposes:

• To register and maintain your account
• To process and fulfill your orders, including shipping and delivery
• To facilitate transactions and manage payments
• To provide customer support and respond to inquiries
• To manage promotions, conduct surveys, and notify you about product updates
• To send you updates on our products, services, and promotional offers
• To personalize your shopping experience and present relevant product recommendations
• To improve our website, products, and services based on your feedback and browsing patterns
• To address your reviews and comments
• To enhance the efficiency of our website and store for marketing purposes
• To safeguard the security and integrity of our website and business
• To detect and prevent fraud, unauthorized activities, and abuse of our website
• To aid law enforcement and address legal/regulatory inquiries when required

How We Share Your Information

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are contractually obligated to handle your data securely and confidentially.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders, to comply with applicable terms and conditions, facilitate business transactions, or protect rights, property, or safety.
• Third parties: Information may be shared with third parties for lawful purposes with your consent.

Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure handling of credit and debit card numbers.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Passwords are necessary for online account access, enhancing account protection. Keep your password confidential.

Important Security Notice: Be cautious of phishing attempts. We will never ask for your password, username, credit card information, or personal details via email.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.

Your Choices and Rights

You have options regarding how we collect, use, and share your personal information:

• You can opt-out of promotional communications via telephone or email
• You can control cookie settings through your browser
• You can request access to, correction of, or deletion of your personal information

How to Access and Update Your Information

If you have an account on our website, you can log in to review and update your information. To request access to your personal information or make changes, contact us at info@sedabatik.com or call our customer service line.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us: